Data 360

Data 360, formerly Data Cloud, is where the Salesforce AI story stands or falls. Every agent, journey and dashboard inherits the quality of the data underneath. We design Data 360 programs that connect fragmented sources, resolve identities and activate trusted context across the customer journey.

Why do Data 360 projects fail without an activation plan?

Because unified data has no value sitting in a lake. The architecture has to account for source quality, consent, identity, latency, and above all where the data gets used: segmentation, service context, next-best-action, agent grounding.

What we deliver

• Use-case roadmap and target data architecture.
• Source connectivity, harmonization and identity resolution.
• Segments, calculated insights and activation patterns.
• Governance, consumption monitoring and cost control.

Design choices account for residency, access, consent and lineage, plus platform consumption pricing, which we treat as an architectural constraint rather than a surprise on the invoice.