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Ideas worth shipping

Field notes on AI, Salesforce, and commerce from the people building it.

Multilingual, multimodal, designing an assistant that understands seven languages

June 21, 2026

Multilingual, multimodal, designing an assistant that understands seven languages

A reflection on building Britannia BourbonIT 2.0, a recipe platform that listens, sees and speaks.

What we learned giving a 1735 jewellery house a modern storefront

June 5, 2026

What we learned giving a 1735 jewellery house a modern storefront

A reflection on bringing three centuries of jewellery craft onto a modern commerce platform.

Building for generative engines, a practical checklist

May 19, 2026

Building for generative engines, a practical checklist

A short, practical list for making a brand website legible to AI answer engines.

AI avatars in marketing, where they work and where they do not

April 30, 2026

AI avatars in marketing, where they work and where they do not

The appeal of an AI presenter is obvious. So are the ways it can go wrong.

Voice assistants are quietly replacing the FAQ page

April 14, 2026

Voice assistants are quietly replacing the FAQ page

Nobody enjoys reading a FAQ page. Increasingly, they no longer have to.

Inside a multimodal AI campaign, building Pulsar Underground

March 28, 2026

Inside a multimodal AI campaign, building Pulsar Underground

A reflection on turning an advertising budget into a creator platform for Bajaj Pulsar.

The real cost of studio photography versus AI product imagery

March 10, 2026

The real cost of studio photography versus AI product imagery

The economics have shifted further than most catalogue teams realise.

Why a Salesforce Commerce Cloud store needs an AI layer, not just a storefront

February 24, 2026

Why a Salesforce Commerce Cloud store needs an AI layer, not just a storefront

A storefront alone is not a strategy anymore. Here is what an AI layer actually adds on top.

Agentic commerce is coming, here is how a storefront prepares

February 3, 2026

Agentic commerce is coming, here is how a storefront prepares

AI agents are starting to shop on people’s behalf. Most storefronts are not built for that yet.

What answer engine optimisation means for e-commerce brands

January 12, 2026

What answer engine optimisation means for e-commerce brands

Search is turning into an answer. Here is what that actually changes for a storefront.